EF Floristry
Last updated: 18th December 2025

1. About Us
These Terms & Conditions apply to the use of this website and to any purchases made through it.

Business name: EF Floristry
Trading as: EF Floristry
Contact email: emily@ef-floristry.co.uk
Location: United Kingdom

By using this website or placing an order, you agree to be bound by these Terms & Conditions.

2. Use of This Website
You must be at least 18 years old to place an order through this website.
You agree not to:

• Use the website for unlawful purposes

• Attempt to interfere with the website’s operation or security

• Reproduce or reuse website content without permission
   

We reserve the right to restrict or terminate access if these terms are breached.

3. Products & Services
EF Floristry provides fresh and dried floral products and related services.

• All flowers are subject to seasonal availability

• Images are for illustration purposes only; exact colours and flower varieties may vary

• We reserve the right to substitute flowers of equal or greater value if necessary
   

4. Orders
All orders are subject to acceptance and availability.
An order is not confirmed until:

• Payment has been received in full, and

• You receive an order confirmation email
   

We reserve the right to refuse or cancel an order at our discretion (for example, due to incorrect pricing, availability issues, or suspected fraud).

5. Pricing & Payment
All prices are listed in GBP (£) and include VAT where applicable.
We reserve the right to change prices at any time. Prices shown at the time of purchase will apply to your order.
Payment must be made in full at checkout using the payment methods provided on the website.

6. Delivery
Delivery details, fees, and timeframes are displayed at checkout.

• Delivery dates are not guaranteed unless explicitly stated

• Delays caused by third-party couriers, weather, or events beyond our control are not our responsibility

• It is the customer’s responsibility to provide accurate delivery information

Failed deliveries due to incorrect details may not be eligible for refund.

7. Cancellations & Refunds
Due to the perishable nature of flowers, refunds are limited.

7.1 Cancellations

• Orders may be cancelled up to 48 hours before the scheduled delivery date

• Cancellations made after this time may not be eligible for a refund
   

7.2 Refunds
Refunds or replacements will be considered if:

• The flowers arrive damaged or significantly not as described

• You notify us within 24 hours of delivery, with photographic evidence

Refunds are issued at our discretion.

8. Right to Cancel (Consumer Contracts Regulations)
Under the Consumer Contracts Regulations, the right to cancel does not apply to:

• Fresh flowers or perishable goods

This does not affect your statutory rights in relation to faulty or misdescribed products.

9. Weddings & Event Services
For weddings, events, or bespoke floral services:

• Separate written agreements may apply

• Deposits are non-refundable unless stated otherwise

• Final balances must be paid by the agreed deadline

Specific terms will be outlined in your individual contract or quote.

10. Intellectual Property
All content on this website - including images, logos, and designs - is the property of EF Floristry and may not be used without written permission.

11. Limitation of Liability
EF Floristry will not be liable for:

• Indirect or consequential losses

• Losses caused by factors outside our reasonable control

Nothing in these terms limits liability for death or personal injury caused by negligence or for fraud.

12. Privacy
Personal data is handled in accordance with our Privacy Policy, which explains how we collect, use, and protect your information.

13. Governing Law
These Terms & Conditions are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the UK courts.

14. Changes to These Terms
We may update these Terms & Conditions at any time. The latest version will always be available on our website.